Term and Conditions

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our website only for lawful purposes and in accordance with these Terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

2. Products and Services Description

Kensington Supplies Shop offers premium equestrian equipment including:

• Bridles and Reins
• Girths and Cinches
• Halters and Leads
• Saddle Pads
• Saddles and Accessories
• Stirrups, Leathers and Fenders
• Training Aids or Accessories

We strive to accurately display our products, including colors and specifications. However, actual colors may vary slightly due to monitor settings, and product descriptions are subject to change without notice.

Hygiene Notice: Due to their direct contact with horses, the following product categories cannot be returned or exchanged for hygiene reasons:

• Bridles and Reins
• Girths and Cinches
• Training Aids or Accessories (specifically those that contact the horse’s mouth or skin)

All sales for these items are final.

3. Orders and Payment Terms

Order Process

When you place an order, you will receive an acknowledgment email. This email is not an acceptance of your order but confirmation that we have received it. Our acceptance of your order occurs when we send the shipment confirmation email.

Pricing

All prices are shown in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Information

We ship globally, excluding some remote regions and parts of Asia.

Order Processing: All orders are meticulously hand-picked and packed at our warehouse. Please allow 1-2 business days for order processing before your item is dispatched.

Shipping Options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically within 10-15 business days after dispatch.
• Free Standard Shipping: Available on all orders over $50. Shipped via EMS. Delivery typically within 15-25 business days after dispatch.

Please note that delivery timeframes are estimates and may be affected by factors beyond our control, such as customs clearance procedures.

4. Returns and Exchanges

Your complete satisfaction is our utmost priority. We stand behind the quality of our craftsmanship.

Returns Policy

We gladly accept returns and exchanges for most unused and unwashed items in their original packaging with all tags attached within 15 days of the date you receive your order.

Returns Process

1. Initiate Your Request: Within 15 days of receipt, contact our customer service team at [email protected] to start the process. Include your order number and reason for return.
2. Receive Instructions & RMA Number: Our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number will not be accepted.
3. Ship Your Return: Carefully pack the unused item(s) in their original packaging. Include a copy of your order confirmation. Ship it to the address provided by our team. We strongly recommend using a trackable shipping method.
4. Inspection & Processing: Once received, our quality team will inspect the item(s). Upon approval, we will process your exchange or refund.

Refunds

Upon approval, refunds will be processed to the original payment method. Please allow up to 10 business days for the refund to be fully processed and appear in your account after we receive the return.

The original standard shipping fee is non-refundable. For orders that qualified for free shipping, a standard shipping fee ($12.95) will be deducted from your refund.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability. The process is identical to a return. Standard shipping fees will apply for the new shipment.

Return Shipping Address

All returns must be shipped to the following address only after you have received your RMA number from our customer service team:

Kensington Supplies Shop Returns Department
760 11th Street Southeast
Washington, US 20003

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Kensington Supplies Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our prior written consent.

6. Limitation of Liability

Kensington Supplies Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or any products purchased through the website.

Our total liability to you for any claim arising out of or relating to these Terms or your use of the website shall not exceed the amount you paid for the product(s) that is the subject of the claim.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

7. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the state of Washington, DC.

8. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the updated Terms and Conditions.

9. Contact Information