At Kensington Supplies Shop, we are dedicated to providing premium equestrian equipment to discerning riders and horse care professionals worldwide. We understand that the partnership between rider and horse is sacred, and the gear you choose must be impeccable. To ensure a seamless experience from our stable to yours, we have outlined our clear shipping and returns policies below.

Shipping Information

We are proud to ship our products globally (excluding some remote regions and parts of Asia). Please review the following delivery options and timeframes.

Order Processing

All orders are meticulously hand-picked and packed at our warehouse. Please allow 1-2 business days for order processing before your item is dispatched.

Shipping Methods & Delivery Timelines

  • Standard Shipping ($12.95): Shipped via trusted carriers like DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Standard Shipping: Available on all orders over $50. Shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please note: These timeframes are estimates and can be affected by factors beyond our control, such as customs clearance procedures.

Returns & Exchanges Policy

Your complete satisfaction is our utmost priority. We stand behind the quality of our craftsmanship. However, we recognize that sometimes an item may not be the perfect fit for you or your equine partner.

Our Policy

We gladly accept returns and exchanges for most unused and unwashed items in their original packaging with all tags attached within 15 days of the date you receive your order.

Important Hygiene Notice: To ensure the health and safety of all horses, we cannot accept returns or exchanges on the following product categories due to their direct contact with the horse:
  • Bridles and Reins
  • Girths and Cinches
  • Training Aids or Accessories (specifically those that contact the horse’s mouth or skin)
All sales for these items are final.

The Returns & Exchanges Process (Step-by-Step)

  1. Initiate Your Request: Within 15 days of receipt, contact our customer service team at [email protected] to start the process. Include your order number and reason for return.
  2. Receive Instructions & RMA Number: Our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number will not be accepted.
  3. Ship Your Return: Carefully pack the unused item(s) in their original packaging. Include a copy of your order confirmation. Ship it to the address provided by our team. We strongly recommend using a trackable shipping method, as you are responsible for the item until it arrives at our warehouse.
  4. Inspection & Processing: Once received, our quality team will inspect the item(s). Upon approval, we will process your exchange or refund.

Refunds

Upon approval, refunds will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal).

  • Timeline: Please allow up to 10 business days for the refund to be fully processed and appear in your account after we receive the return. The exact timing depends on your card issuer’s or PayPal’s policies.
  • Shipping Costs: The original standard shipping fee is non-refundable. For orders that qualified for free shipping, a standard shipping fee ($12.95) will be deducted from your refund.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability. The process is identical to a return. Once we receive and inspect the returned item, we will ship the new item to you. Standard shipping fees will apply for the new shipment.

Return Shipping Address

All returns must be shipped to the following address only after you have received your RMA number from our customer service team:

Kensington Supplies Shop
Returns Department
760 11th Street Southeast
Washington, US 20003

For any questions, please do not hesitate to contact our dedicated customer service team at [email protected]. We are here to ensure your experience with Kensington Supplies Shop is exceptional.