FAQ

What types of equestrian products do you offer?

We specialize in premium riding equipment including bridles and reins, girths and cinches, halters and leads, saddle pads, saddles and accessories, stirrups, leathers and fenders, and training aids. Each product is selected for its quality, durability, and value.

Are your products suitable for competitive riding?

Absolutely! Our gear is designed to meet the demands of both competitive riders and those who enjoy leisurely trail riding. We focus on providing equipment that enhances performance while ensuring horse comfort.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders, save your preferences, and expedite future purchases.

Can I modify my order after placing it?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify your order, and we’ll do our best to accommodate your request.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information and never store your complete card details on our servers.

Where do you ship?

We ship globally except to Asia and a few remote regions. Based in Washington, US, we’re proud to serve riders worldwide.

What shipping options are available?

We offer two reliable methods: Standard Shipping ($12.95) via DHL or FedEx (10-15 business days) and Free Shipping on orders over $50 via EMS (15-25 business days).

How long does order processing take?

Our team carefully prepares your order within 1-2 business days after purchase to ensure your gear arrives in perfect condition.

How can I track my order?

You’ll receive a confirmation email with a tracking number once your order ships, allowing you to monitor delivery in real-time.

What is your return policy?

We offer hassle-free returns within 15 days of receipt if your gear isn’t a perfect fit. We want every ride to be enjoyable, starting with your shopping experience.

How do I initiate a return?

Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the simple process.

How can I contact customer service?

Our dedicated team is here to help! Reach us at [email protected] for any questions about products, orders, or deliveries. We’re not just a store—we’re your partner in the equestrian journey.